Customer Testimonials
Went to Express for oil change and tire rotation. Quick and easy.
Thanks for finding out what was REALLY wrong with my truck. I think the other place just tossed a part at the puzzle.
Respectful. Explained everything briefly and kept their word. Work was done timely and the beverage service is better than Starbucks. Keep up the good work.
Great service on new Jeep for 3 recalls. Jordan was great and kept me updated.
Everything was handled professionally. Good communication on repair process and progress when a recall item was discovered.
Friendly, did oil change & let me know what I should think about getting done next
The staff is always friendly and service was completed quickly.
Was in for a Jeep Wave oil change. The vehicle was promptly taken in for inspection and the oil change with update messages sent to my phone. This vehicle has limited production numbers and also had a late model year oil pan change which can make it easy to fill with the incorrect quantity of oil (which has occurred elsewhere). The DLCJD service department receives kudos for attention to detail and getting it right. Looking forward to my next visit.
We've been Dwayne Lane customers for over 30 years and continue to be impressed by the customer service.
Took my jeep in to get the locker replaced under warranty. I was a bit worried it wouldn't be covered because I lifted the jeep. They didn't car and replaced the rear locker under warranty.
your intake person was awesome and explained what was happening and that it might be a couple of minutes until I could see the go-to guy that Saturday morning
I brought my Jeep Grand Cherokee in for an oil change & tire rotation. The check in process was quick and while they offered a couple of additional services for me to consider, there was no "hard sale" on them. I was 3rd in line for the oil change and I was out of there in under an hour. Great, friendly staff.
Excellent customer service, and friendly staff at the Service Department.
Brandon Kruse had managed Engine light misfire diagnosis appointment in December and fulfilled with excellent service on 1/10/23. Completed 1/11/23. Provided excellent shuttle service with Lee to my home 1/10/23 and back to dealership on 1/11/23. My relationship with Dwayne Lanes remains great and I would recommend to anyone looking for a courteous and trustworthy dealership. Suggestion for techs.... Be sure to replace "Allstate module" under steering wheel after work has been completed. Thank you…
Great services and workers. I always enjoyed having my car get repaired over there plus the fact I get a free drink.
Stopped by for an oil change without scheduling an appointment. There were a few customers in front of me, but the wait wasn't too long. So happy to get this done on my day off work.
When I pulled in for an oil change, the line was long and I expected to be there quite a while. I got my free hot chocolate and settled in. They surprised me by finishing in under an hour, and not only changed my oil but rotated my tires and did a complete check of my vehicle. Nice work!
Did a great job changing my oil and setting up my next appointment.
Finally, a new car buying experience that didn't suck. I would highly recommend this place for anybody that doesn't want to spend an hour and a half repeating that you DO NOT WANT the extended warranty. Friendly and efficient.
Love the customer service and the friendly smiling faces. The Latte’s are delicious as well! Thank you for treating me like family🥰
Isaac you’re awesome… I have bought Ram 1500 Rebel, and Isaac did a really good job selling it to me, apart from that, everyone was very nice and very helpful
Easy in and out purchase. Preston and Leslie were awesome to work with. They were professional and focused on our needs. They offered a great deal and we are so pleased with the buying experience. This was our 2nd purchase from this dealer. We will be back for future purchases.
Great experience!
Clean area for guest to sit in while waiting. Tolerable wait time. Employee was friendly.
The sale people were outstanding. They showed me everything about the inside of the truck and how the computer works. I have been buying new trucks every 2 years since 2014 and this was My best dealership. Rich
Went in for oil change. Arrived a little before 8 am and left by 8:45. Very satisfied with the service and the service writer was very friendly and explained everything they did. With all the dealings I have had with them I have been very happy.
Took perfect care of my needs. Kourtney really helped out when I came to pick the car up. Thank you
Everything went smooth wit oil change. No appointment needed, just showed up.
Awesome customer service, truck recalls added and ready on time.
See Nathan Bunnell ! He will take the time to understand what you are looking for and help you find it! Great experience here.
All went well. The customer service was excellent!
I took my Jeep Wrangler into Dwayne Lanes for an oil change. I worked with Jameson. I was there for about an hour. It was a great experience!! this is the reason I go to this dealership for all of my Jeep needs.
Great team, I've bought 3 jeeps from this dealer and all my service is done here. Life long customer and jeep lover. Highly recommended
Went in for express service and everything went well as planned. Reason for rating is they didn’t wash my truck after it was serviced.
Preston was outstanding. very cooperative, knowledgeable of the vehicle I was interested in, and treated me with respect.
All expectations met. This was a service of 2021 vehicle bought here new. All good but time for paper process in a cash deal. All is well. Doug Soug N
Joey and Issac were great to work with. Followed up quickly and handled the paperwork and delivery with excellence.
Friendly & Helpful staff , They wasted no time and helped me get into the car my wife truly wanted with no hassles or headaches . My salesman Nathan seemed on top of his game with me and the rest of his customers . The salesman here were never pushy . I knew what I wanted and they were glad to help answer my questions and allow us to take the vehicle for a test drive , even though financing had not been completed . We had no idea we would be able to qualify for the loan or such a great vehicle . Nathan and the ...
Very satisfied with the service. Riley was very friendly and easy to deal with. Paperwork was ready as we were pre approved and were in and out quickly. Long wait time for the truck but no fault of the dealership. Once truck arrived at railyard the dealership prioritized my truck and it was here the next day. Good experience friendly staff
The staff were very helpful, experienced and easy to work with, though the ABS went out after 3k miles, in Wisconsin that’s the only problem I’ve encountered with my pro master, I’m hoping there isn’t any other.
Very nice experience
Joey and Preston were both great at helping us get into our new car. We would absolutely recommend car buying from these guys.
Nick in the service department is awesome and my repairs were under the estimate. Great customer service got an awesome loaner car thus making a very stressful situation a lot easier.
Dwayne Lanes Chrysler Jeep Dodge Everett is were you will definitely want to purchase or service your vehicle they are professionals opening minded most of all they are nice and kind people they will not only service your vehicle they will will also serve your well-being in case your vehicle is on service they make sure you have a vehicle that you will be using from them till you own vehicle is done
Have been a service customer and Chrysler product owner for well over 50 years and Dwayne Lane was a personal friend. His family continue to make sure the slogan "We'll take care of you" is still a fact. Our Town and Country minivan does everything we need and it's the fifth van we've owned. Trust a quality dealer to keep you on the road, safely, and yes, consider the option of tires for no interest and low monthly payments if that helps your budget. If you want a job with a great feeling of satisfaction in ...
My oil change was done quickly, accurately and efficiently. Mike Huston
Once AGAIN, Dwayne Lanes Serviced My Jeep Compass. Brandon Cruz Was A Fantastic And Fun Person To Chat With. He Was Polite, Professional And VERY Detail Orientated. Kept Me In The Loop Of What Was Being Done to My Car. I Hope You Give Him A Raise, He Deserves It ! I Will Certainly Refer Family And Friends to Brandon, AND Dwayne Lanes Of Everett !!
Everything went well and the service was fast. The Service rep was very thorough and made sure I understood all aspects of the service and what should be done in the near future.
The guys at Dwayne Lane service really took care of me .. Thanks guys
service work at this dealership is about the same price as non dealer garages. might be cheaper when you figure in they do the work correct the first time. The state of the art facility and friendly staff is a bonus. If you haven't had work done at a dealership lately, give them a try. you will be happy.
I had an amazing experience ordering and leasing my new Jeep Grand Cherokee 4xe with this dealership. Erika was my online sales rep and helped me place my order and kept me updated through the long wait (no fault of the dealer, just what the entire market was going through during this time). Negotiated the lease terms all online in a fair and quick matter. Pickup was super easy. Kyle and Joey in Sales were warm and welcoming and Darcee in Finance was so much fun! Nathan did a great job giving me a quick overview of my new vehicle. ...
If you by chance have the opportunity to check in with Courtney it will be your lucky day! I have been going to get my oil changes done here for years and always had a pleasant experience with that being said this last visit I was greeted by Courtney and all I can say is when you look up amazing customer service in the dictionary you’ll find a picture of her!! She gave my mother and I VIP treatment and her genuine positive attitude is super refreshing!. She turned a chore into a wonderful experience thanks again Courtney 😁
Great services and great prices!
We recently purchased a truck from Dwayne Lane Dodge and had a great experience working with Naomi Carreno in the Sales Department. The team there helped us make the best decision for our needs and financials and also made the process easy and quick. Everything takes so much time these days. It was refreshing to have Naomi on our side during the whole process. The truck is awesome! Thanks Naomi and Dwayne Lane Dodge
Service was great. Jacob was friendly, professional and thorough with my Jeeps maintenance schedule and upcoming maintenance dates. Service staff was short handed that day and my service was still faster than I expected. Thank you and I highly recommend going to Dwayne Lane express services.
Leslie and Riley were both amazing! They made buying a new-to-me car super easy. They are rock stars!
It was good! Really good. They didn't even ask me about the smell.
We recently walked into look at a Wagoneer by Jeep. Preston greeted us. We had no intention of buying a vehicle that day, we just wanted to look. That’s how it always works. He wasn’t pushy, he was super friendly. Anyways we went back later that day to buy the car as it was the last day of a deal. It was what we wanted and the staff made the purchase super easy! Have been really happy. Customer service was amazing! Purchase was easy. And we are super happy with the vehicle.
They offer a great customer experience from the staff both admin and technical. Service was on time and within quote. Highly communicative and the whole process for service has been streamlined when I bring my car in. Worth the drive to Everett!
Great service. Helpful and professional.
I took my wife's 2020 Jeep Cherokee to be serviced including oil change at Dwayne Lane's Dealership. The Jeep was purchased at another dealership out of town and we looking for some place closer to home so we decided to tried a service center in Everett. It turned out to be the right choice. The service department personal were professional while being very friendly and honest. Our Jeep received the manufacturer recommended Jeep products and service records updated. They reminded me of due and upcoming maintenance without being pushy on having it done there and done now. I feel ...
Went in for an oil change , they were busy but still got my truck done in 35 min it was quick and east great customer service
Very good and professional service I will definitely be bringing my vehicle back for all my oil changes and car maintenance.
I really like Jordan my service advisor. They always seem to do a good job on both my Jeep and Ram truck
My jeep died over the weekend, when I was on call for emergencies for work. Missy and her team did everything they could, above and beyond, to get me in Monday morning with a prompt fix! Thank you all so much for your help! Thanks Missy!! You’re awesome!
I brought my Subaru over for oil change. The service I received was good.
Very helpful staff
I have never had a more pleasant experience at a dealership than I did today with Joli! You guys were welcoming, honest and fast! I was trying to sell my 2019 Caravan. I tried selling to a different dealership, they low balled me and made me feel like a failure after i declined to buy their truck with a high interest rate. Thank you Joli, for making this process smooth and friendly! When we are ready to purchase a truck, we will be coming back!
Bought a jeep few months ago ran into some problems that they fixed pretty happy with my service they went above and beyond Naomi taught me how to drive manual because the jeep I brought was a manual. Come here if you want quality care
Great service and exactly what I needed.
Car is working, diagnosis was accurate, communication could improve. I had to keep calling to get updates since I was not being notified. I got an email for initial diagnosis and no call when complete.
The sales rep was very helpful and pleasant. This purchase was unexpected and the team answered my questions and worked with me to meet my needs and expectations
Always friendly and efficient. I've never had any issues with the service I or my vehicle have received here.
excellent service and no appoint to do a oil change. the staff are friendly and helpful
They are fast and efficient 👍 I was in and out in 1/2 hr (oil change.) Courtney was very professional and a pleasure to deal with.👏
Excelent experience, my service advisor was very attentive. Service was performed promptly and clean.
I brought my Lexus IS for oil change. They took care of it quickly on a Saturday afternoon. Very please with customer service as well as the work done on my car. Thank you