Customer Testimonials
Great service on my Challenger!! Thanks!
Very good and friendly customer service. I like being able to come in for an oil change without needing an appointment
Fast Lane was packed full when I arrived and was quoted a 90 oil change. I had a little bit of time to spare so I took a chance. Nonetheless, the oil change and tire rotation was completed within the quoted 90 min window and the CS agents and techs were very helpful.
I arrived at 0728... and was the last in line 😅 so an oil change took 75min.
Came in for a RAM software update. Got it done fairly soon and no issues.
Jordan was my customer service person and she is great. However, all of the customer service agents I have encountered are excellent. Bottom line, truck was fixed and runs great.
I want to thank Courtney in Express Service and Technician Evan for going the distance, helping me out with everything I needed, and overall being kind, friendly people who seemed to genuinely want to make sure I was taken care of. Couldn't be happier with my experience.
They did a pretty good job with my 26 point inspection and the oil change. They were upfront with my bills and payment oprions
I had a warranty issue. They took care of this while I waited. Friendly, competent. Waiting room had coffee and plenty of space to get work done. GREAT !!!
It was a great experience as always from the custom order process through delivery. Everyone I dealt with was very nice and helpful. We have purchased multiple vehicles from them and the experience has always been the same.
I had a great first time experience at Everett Dwayne lanes. I worked with Riley , and she was super informative and worked fast. She helped me build my challenger to my liking. Wasn’t pushy or rushing me, she was patient and wanted to make sure I was getting what I wanted. I didn’t spend hours on out there like I have in other dealerships. The finance lady Leslie was so pleasant and suggested things that would save me money in the long run. I will be back for all my maintenance, and purchase another car in the future. ...
Great service and personable - always makes me feel like my needs are important to them. Been using them for service on my Ram pickups for 20 years
They made my experience fast and easy to understand. My sales consultant Naomi was really helping and a sweetheart. She got me the vehicle I was really wanting to purchase.
Naomi was great to work with - friendly and knowledgeable!
Preston and Isaac were very attentive. They helped me through a difficult trade situation and got me everything I wanted in a new Ram. Highly recommend working with both of them.
The Service Team does Great work! Only problem I have experienced is getting someone in service to answer the telephone to schedule an appointment!
Thank you for getting the info. On my jeep dashboard cover....☺
First of all I LOVE the service department! I've had my Jeep for 5 years and I always feel like they've done a fantastic job, taken care of whatever problem there was, and were friendly. Is it a busy place, YES, but I guess I expect that and make plans to pick up. I've owned Honda, Volvo, Mini Cooper and now a Jeep and this car, by FAR (knock on wood) has required the least amount of service! Once again, I feel that Dwayne Lane's service department gives me honest, friendly service and I don't feel ...
Sales staff was awesome to work with. Nathan Bunnell was genuine and a pleasure to work with. Would recommend to anyone!
I was impressed with the ease of entering the building with little question on where particular departments were. In my case, service key drop-off was seamless, quick & efficient. The service desk gal was sharp.
I recently purchased a 2022 Jeep Grand Cherokee L Overland. We worked with Nathan. My husband and I came in one night got a test drive. We set up a return visit with Nathan and ordered our new Jeep. He kept us informed with every step while waiting for our vehicle to arrive. They had everything rolled up and waiting for us the day we came to pick it up. Customer service was excellent and the process was painless. We love our new ride!
Great parts and service department
Great experience with our salesman. Went above and beyond to help us out! Thx Nathan!
Jordan was great, as always! I'm glad when I get her as my customer service person! She was so helpful by calling to check on my extended warranty. Thanks to her going the extra mile, I was able to save over $200 on my service. Always pleased 100% with the service there.
Honestly, my experience with sales was great speedy and responsive. i had a few problems with my jeep and the sales manager got me in and resolved everything within timely manner. the only issue i have is you cannot get a returned phone call or anyone to answer the phone if you call, you have to show up in person. i brought this up to them and they said they know they do not have a receptionist anymore. so don't expect customer service in the service department when calling, it just isn't available.
No "hidden fees”, no need to “haggle”. They give you the best price right out the gate. Great customer service. I will definitely recommend them to friends.
highly recommended. The service department is remarkable.
Edit: Sales Manager reached out and after a conversation he apologized for the disconnect and followed through with their referral program. I can appreciate the time he took to speak to me and correct my concern. Because it was the only thing that I didn't like and they were able to resolve I would definitely be going back for my next ride. Thank you Bought a Jeep JLU here and the experience was positive, I was so happy that I referred a couple people shortly after my purchase with referral potential if my friend bought a vehicle. They told ...
4got to put a reminder sticker in windshield for my next oil change.
Service was accomplished on acceptable time as I waited for replacement of tail light assembly on a crew cab ram pickup .
I had a great experience at Dwayne Lane’s. The buying experience was second to none. The sales manager, Kyle, was very friendly. Very pleased with the outcome of my trade in and purchase. Thanks Dwayne Lane’s!
Never pushy on repairs and always thorough inspections. They keep me on the road free of repair surprises. But said repairing this truck isn?t cheap. As soon as available I am switching to electric truck!
Service took less time that initial estimate. Brandon was extremely courteous in his interactions with me.
Naomi was absolutely the best sales associate I have ever dealt with in buying a car. I would highly recommend her if you are looking to buy a new car, or used from this dealership. The manager was a little annoying, but not to the point that I wouldn?t buy another car from them.
They found the problem and fixed it as well as replaced the gas tank which was recalled. The replacement did not cost me anything and fixed the hesitation. They kept me informed, and finished the work in a timely fashion.
Great experience! Ordered my 2022 RAM 2500 and the entire process was easy and transparent. No unpleasant surprises and no hard sell. Especially thankful to Nathan who is one of the most helpful salesmen I have had the pleasure to work with and kudos to the Luke the finance manager for going above and beyond in finalizing the deal. Looking forward to an equally good experience with the service department. So far Dwayne Lane has a customer for life. Keep it up guys!
Naomi was absolutely the best sales associate I have ever dealt with in buying a car. I would highly recommend her if you are looking to buy a new car, or used from this dealership. The manager was a little annoying, but not to the point that I wouldn’t buy another car from them.
Really great customer service, fixed my car up like new! I have been to other dodge dealerships in the past that were hot messes. This one is clean and has their stuff together, I feel more than comfortable leaving my car/baby in their hands.
My truck is the 2nd vehicle I bought at Dwayne Lane. First one lasted 20 years and gave it to my niece to get my 2nd one. I attribute the long life to their excellent service department!
Excellent Service; details and options were covered which made the decision to purchase very easy. Friendly and supportive staff on all my questions. Overall very professional and effective experience.
Our Red Cross Chapter received a 2018 ProMaster 3500 from another division. It needed a number of unexpected repairs and maintenance. This occured over the holidays, no less. My service person, Carlos, proved to be a gem to work with ...dealing with me, the uncontrolable delays, the unanticipated computer part issues. I will be taking the PM back to DLs twice a year for the required inspections!
Got engine problems resolved but came up missing personal stuff that I didn’t think that I would have to worry about. Guess one of the employees has same truck and needed my cup holder more than me. At least service manager said he’ll get me a new one. Supposed to be on order….
Was able to get right in for an oil change and system check. The agent estimated 40 minutes and was right on!!
In for oil change. Ince door opened response was quick complete and finished while I waited. Would like to be able to schedule but this worked. Doug N
Very pleasant salesman and transaction clerk. Whole process from driving in and leaving in our new vehicle only took 2.5 hours. No high pressure tactics at all. Would recommend this dealership.
Great service. i have been using your service for 20 years, always with the same excellent service.
Great customer service! Very informative to help us make a decision we were comfortable with.
Purchasing our Durango from Dwayne Lane was the best experience of buying a vehicle I have ever had. At 62 years of age, I have purchased many vehicles! Our salesman, Isaac, was very professional and very helpful at presenting the different options available to us. Luke, the finance manager, actually surprised us with the rate he was able to get us and didn't pressure us about buying any 'extras' fir the vehicle. The whole process took less time than I expected!! Oh, did I mention they have an espresso bar!!
great place. Hand an issue but salesman Joey Delvicchio took care of me. fourth car I have bought from him.
Had a great experience with Dwayne Lane's work on my 2016 Ram truck. My rep Carlos kept me up to date on the status of work, including waiting for a chip to arrive due to shipping delays. Everyone I dealt with was informative and seemed to have great service as a goal from the outset. Will definitely continue using these guys for my truck and Wife's Jeep Grand Cherokee.
My service was done in a timely manner. We always purchase from Dwayne Lane.
Purchased new vehicle. Factory order was smooth and surprisingly fast. Delivery process was quick with no issues. Had a great experience overall
Leslie and Riley, were the best! They exuded exceptionalism! They offered excellent customer service, professionalism, knowledge of the product, efficiency, kindness, respect, and so forth. I was so overjoyed with the way they treated me, my sister and my son! These ladies are great models for what all service people should offer.
The staff was welcoming and Parts were great. They went above and beyond to help us with getting a new key fob and gave us options for pricing. Thank you Dwayne Lanes for the excellent service! As always.
Had an amazing buying experience with this dealership. My salesperson Riley Cunningham went above and beyond to get me into the car I was looking for. She is one of the best sales reps I’ve ever worked with when purchasing a vehicle. Ask for her at Dwayne’s Lane Jeep. She knows all the vehicles by heart and can answer any questions you might have. Not pushy at all, great people and communication skills from Riley!!
Had an amazing buying experience with this dealership. My sales person Riley Cunningham went above and beyond to get me into the car I was looking for. She is one of the best sales reps I’ve ever worked with when purchasing a vehicle. Ask for her at Dwayne’s Lane Jeep. She knows all the vehicles by heart and can answer any questions you might have. Not pushy at all, great people and communication skills from Riley!!
Our sales person Riley was teriffic. We have bought numerous vehicles over the years. Our experience at Dwayne Lane's so pleasant. No one was pushing for us to fill out any financial papers just to find out if we were even close on our offer to purchase a car. The finance lady was equally as pleasant. I will definitely return if I need to purchase another vehicle.
We have purchased and serviced vehicles at Dwayne Lane’s Everett over the last 12 years plus. The staff in all departments have always been helpful, courteous and professional. We will continue to do business them. Thank you and Keep on Keepin’ on
Yesterday I went to help my sister get into new vehicle and I just wanna thank Naomi Carreno for helping us out. She was the best. She made us feel so comfortable and was really honest with us the whole time. We ran into a problem but she helped us get through it. We got my sister into a new van. Thank you Naomi! I will be back when I need a new truck. Highly recommend.
Went in for an oil and filter change, all went very well in and out in 1 hour. Thank you Jordan
Great service
This dealership did the work I needed but due to schedule constraints it took longer than expected to do the job. Fortunately the vehicle wasn’t needed so we were not inconvenienced by the delay.
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