Customer Testimonials
Jameson helped me. He was great. Helped me through the process. I sadly had to spend a lot more money than I wanted to but that wasn’t his fault.
Quick service call
Wonderful service! Friendly, helpful and knowledgeable. Will definitely return.
5 stars
jameson and bosh were both amazing at heloing me out with my car needs i always get treated like family when i come in without them I probably wouldnt be coming in here
I continue to be very satisfied with my 2020 RAM2500 and the excellent service from Dwayne Lane.
The costumer service is good and reliable. The waiting it’s a little long but good times.
Service department was great! Did what I asked the first time, for the price they quoted and quicker than they indicated. My truck was clean and no issues after
Riley made my experience so easy. I was able to get my dream vehicle with no hassle or hiccups. I can’t thank her enough.
Everything about the servicing of my car was first rate including the friendliness and professionalism of Jameson!
Great job! Really quick in and out service. Good coffee and water bottles available while you wait!
The process was straight forward and honest. I appreciated how everyone was friendly and to the point. I did not feel as if they were trying to take advantage of me.
Have always had excellent service here since I Bought my new vehicle in 2013.
Score of 10 ⭐.
Great customer service and buying experience. A++
Very professional
I recently relocated to the area and had been a little stressed about finding a good mechanic. I was very pleased to be able to get in right away with Dwayne Lane's Chrysler Jeep Dodge on Evergreen Way. The Service Department took great care of me. It was a pleasant experience, and I feel I can trust them with all of my car maintenance needs.
It's always a pleasure going here. Quick service with a smile. I'll continue going here.
The service department is great and I never have any issues with getting my truck professionally cared for.
Efficient, friendly and fair. My car was moved right into Que. They washed my car door windows, vacuumed the front passenger wells, covered the floors and front seat with protective paper covers, gave us 2 coupons for Lattes, coupon for free car wash and a pleasant demeanor. Great!
Love the car. Deal went smoothly. Free coffee / drinks / snacks at the in-house cafe which was a very nice touch.
The sales person was very helpful in ordering the new truck in explaining all the different options. After the order was placed he kept us up to date as to where the truck was in the production process. When picking up the truck he went through several of the features of the truck before we left the dealership.
The Folks here are helpful and courteous. BUT! I took my RAM 1500 in for the Tail Gate Recall I arrived at 8:00 a.m. and was told that the procedure would take approximately 20 minutes. I took my free coffee to the waiting area and sat down. TWO HOURS later I inquired as to the status of my vehicle. Withing five minutes my truck arrived at the customer pick up area and no real explanation of the delay was offered. I think that had I not inquired I may still be sitting there waiting!
GREAT SALESPEOPLE VERY> .PERSONABLE . THY MADE CAR SHOPPING EASIER There names were Joey and Riley
It was my first experience with this dealership. Service Associate Jameson was professional and knowledgeable. I was treated with courtesy and respect which I greatly appreciated and would not hesitate to return and recommend.
4th Jeep Grand Cherokee purchase here over the past 25 years. Riley was a pleasure to work with. She was very knowledgeable, patient with my requests, pleasant, not pushy at all. A great experience!
Second vehicle Oil/Filter change since purchase. Car interior received clean. No oily prints or residue...very important to me..... 10 stars !!!
I turned up without an appointment to get a possible oil leak checked out, they squeezed me in almost immediately as it was just a quick look not a full service. Determined that there was an issue, but I need to schedule an appointment for that. Put my mind at rest at the time, will follow up with an appointment later.
Riley and Leslie are so great to work with buying a car. They make you feel so comfortable when making a big investment. I have a family member who suggested a different dealership I wouldn't even consider it this is my 3rd car I purchase from Dwayne Lane. I always feel at home going in for service and anything else and the coffee bar is wonderful!
Prompt efficient service.
Always helpful
Always great customer service. Not happy with having to wait 8 months plus for a replacement module for the ABS system on my RAM 3500 though.
This place is amazing! The detail was beyond my expectations. From my initial walk-in, I met with Nathan. He was quick to walk around and show me any suv I wanted to. When we picked one, it was quick to finance. That’s where we met Darcee. She’s amazing and really funny. The fact she spent time going through every warranty option, was really impressive. This was one of the best buying experiences I’ve ever had. My previous experience at Northwest motor duds was in the stone age compared to Dwane Lane’s. Thank you thank you!!! I ...
Got service done on my jeep and it was really fast. They made it clear what I should get done next and they were really friendly. Got a free coffee too.
Went to Express for oil change and tire rotation. Quick and easy.
Thanks for finding out what was REALLY wrong with my truck. I think the other place just tossed a part at the puzzle.
Respectful. Explained everything briefly and kept their word. Work was done timely and the beverage service is better than Starbucks. Keep up the good work.
Great service on new Jeep for 3 recalls. Jordan was great and kept me updated.
Everything was handled professionally. Good communication on repair process and progress when a recall item was discovered.
Friendly, did oil change & let me know what I should think about getting done next
The staff is always friendly and service was completed quickly.
Was in for a Jeep Wave oil change. The vehicle was promptly taken in for inspection and the oil change with update messages sent to my phone. This vehicle has limited production numbers and also had a late model year oil pan change which can make it easy to fill with the incorrect quantity of oil (which has occurred elsewhere). The DLCJD service department receives kudos for attention to detail and getting it right. Looking forward to my next visit.
We've been Dwayne Lane customers for over 30 years and continue to be impressed by the customer service.
Took my jeep in to get the locker replaced under warranty. I was a bit worried it wouldn't be covered because I lifted the jeep. They didn't car and replaced the rear locker under warranty.
your intake person was awesome and explained what was happening and that it might be a couple of minutes until I could see the go-to guy that Saturday morning
I brought my Jeep Grand Cherokee in for an oil change & tire rotation. The check in process was quick and while they offered a couple of additional services for me to consider, there was no "hard sale" on them. I was 3rd in line for the oil change and I was out of there in under an hour. Great, friendly staff.
Excellent customer service, and friendly staff at the Service Department.
Brandon Kruse had managed Engine light misfire diagnosis appointment in December and fulfilled with excellent service on 1/10/23. Completed 1/11/23. Provided excellent shuttle service with Lee to my home 1/10/23 and back to dealership on 1/11/23. My relationship with Dwayne Lanes remains great and I would recommend to anyone looking for a courteous and trustworthy dealership. Suggestion for techs.... Be sure to replace "Allstate module" under steering wheel after work has been completed. Thank you…
Great services and workers. I always enjoyed having my car get repaired over there plus the fact I get a free drink.
Stopped by for an oil change without scheduling an appointment. There were a few customers in front of me, but the wait wasn't too long. So happy to get this done on my day off work.
When I pulled in for an oil change, the line was long and I expected to be there quite a while. I got my free hot chocolate and settled in. They surprised me by finishing in under an hour, and not only changed my oil but rotated my tires and did a complete check of my vehicle. Nice work!
Did a great job changing my oil and setting up my next appointment.
Finally, a new car buying experience that didn't suck. I would highly recommend this place for anybody that doesn't want to spend an hour and a half repeating that you DO NOT WANT the extended warranty. Friendly and efficient.
Love the customer service and the friendly smiling faces. The Latte’s are delicious as well! Thank you for treating me like family🥰
Isaac you’re awesome… I have bought Ram 1500 Rebel, and Isaac did a really good job selling it to me, apart from that, everyone was very nice and very helpful
I had some service work done. It was finished before they thought it would be and was what they quoted me. So far, I am happy.
Easy in and out purchase. Preston and Leslie were awesome to work with. They were professional and focused on our needs. They offered a great deal and we are so pleased with the buying experience. This was our 2nd purchase from this dealer. We will be back for future purchases.
Great experience!
Excellent experience with Riley Cunningham. She was knowledgeable about the vehicles. My brother and, I were very relieved to have a salesperson that didn't try to pressure us to make a sale. Leslie is finance was wonderful as well. Very happy with our car purchase from these kind ladies.
Nathan listened to my concerns about the buying process and not wanting to waste anyone's time. The result was a smooth transaction where I knew I was heard and felt comfortable in my purchase decision.
Clean area for guest to sit in while waiting. Tolerable wait time. Employee was friendly.
The sale people were outstanding. They showed me everything about the inside of the truck and how the computer works. I have been buying new trucks every 2 years since 2014 and this was My best dealership. Rich
Went in for oil change. Arrived a little before 8 am and left by 8:45. Very satisfied with the service and the service writer was very friendly and explained everything they did. With all the dealings I have had with them I have been very happy.
Took perfect care of my needs. Kourtney really helped out when I came to pick the car up. Thank you
Everything went smooth wit oil change. No appointment needed, just showed up.
Awesome customer service, truck recalls added and ready on time.
See Nathan Bunnell ! He will take the time to understand what you are looking for and help you find it! Great experience here.
All went well. The customer service was excellent!
I took my Jeep Wrangler into Dwayne Lanes for an oil change. I worked with Jameson. I was there for about an hour. It was a great experience!! this is the reason I go to this dealership for all of my Jeep needs.
Great team, I've bought 3 jeeps from this dealer and all my service is done here. Life long customer and jeep lover. Highly recommended
Went in for express service and everything went well as planned. Reason for rating is they didn’t wash my truck after it was serviced.
Preston was outstanding. very cooperative, knowledgeable of the vehicle I was interested in, and treated me with respect.
All expectations met. This was a service of 2021 vehicle bought here new. All good but time for paper process in a cash deal. All is well. Doug Soug N
Joey and Issac were great to work with. Followed up quickly and handled the paperwork and delivery with excellence.
Friendly & Helpful staff , They wasted no time and helped me get into the car my wife truly wanted with no hassles or headaches . My salesman Nathan seemed on top of his game with me and the rest of his customers . The salesman here were never pushy . I knew what I wanted and they were glad to help answer my questions and allow us to take the vehicle for a test drive , even though financing had not been completed . We had no idea we would be able to qualify for the loan or such a great vehicle . Nathan and the ...
Very satisfied with the service. Riley was very friendly and easy to deal with. Paperwork was ready as we were pre approved and were in and out quickly. Long wait time for the truck but no fault of the dealership. Once truck arrived at railyard the dealership prioritized my truck and it was here the next day. Good experience friendly staff