Customer Testimonials
The staff was welcoming and Parts were great. They went above and beyond to help us with getting a new key fob and gave us options for pricing. Thank you Dwayne Lanes for the excellent service! As always.
Had an amazing buying experience with this dealership. My salesperson Riley Cunningham went above and beyond to get me into the car I was looking for. She is one of the best sales reps I’ve ever worked with when purchasing a vehicle. Ask for her at Dwayne’s Lane Jeep. She knows all the vehicles by heart and can answer any questions you might have. Not pushy at all, great people and communication skills from Riley!!
Had an amazing buying experience with this dealership. My sales person Riley Cunningham went above and beyond to get me into the car I was looking for. She is one of the best sales reps I’ve ever worked with when purchasing a vehicle. Ask for her at Dwayne’s Lane Jeep. She knows all the vehicles by heart and can answer any questions you might have. Not pushy at all, great people and communication skills from Riley!!
Our sales person Riley was teriffic. We have bought numerous vehicles over the years. Our experience at Dwayne Lane's so pleasant. No one was pushing for us to fill out any financial papers just to find out if we were even close on our offer to purchase a car. The finance lady was equally as pleasant. I will definitely return if I need to purchase another vehicle.
We have purchased and serviced vehicles at Dwayne Lane’s Everett over the last 12 years plus. The staff in all departments have always been helpful, courteous and professional. We will continue to do business them. Thank you and Keep on Keepin’ on
Yesterday I went to help my sister get into new vehicle and I just wanna thank Naomi Carreno for helping us out. She was the best. She made us feel so comfortable and was really honest with us the whole time. We ran into a problem but she helped us get through it. We got my sister into a new van. Thank you Naomi! I will be back when I need a new truck. Highly recommend.
Went in for an oil and filter change, all went very well in and out in 1 hour. Thank you Jordan
Great service
This dealership did the work I needed but due to schedule constraints it took longer than expected to do the job. Fortunately the vehicle wasn’t needed so we were not inconvenienced by the delay.
I have bought several vehicles from Dwayne lanes and over the years each time is better and better. Paul and Kyle and the rest of the team were more than helpful from the start of ordering and walking me through all the options to follow ups as the truck went through the production line through delivery and paperwork. I will always go back and buy from a team who cares so much for happiness all the way through ownership. I would give more stars but I am limited! Go see Paul and Kyle! They will take care of you!
Took my 2017 Jeep GC SRT in for a failing water pump. Dwayne Lane's Jeep replaced it quickly and for free under drivetrain warranty. Couldn't be more pleased. Very professional and prompt.
Had a great experience working with Dwayne Lane's on my recent purchase. Was able to work out a majority of the details online and over the phone before picking up and finalizing the purchase at the dealership.
I appreciate the service I received on my Ram crew cab. The staff was friendly and efficient. I was in and out in no time. Keep up the great work!
Great experience. Just purchased a new RAM 2500 there. Start to finish it was a painless and zero pressure experience. Very happy with the sales, finance and management staff. Preston was professional, relateable and overall a pleasure to work with. Thank you for making car buying fun for a change.
I love Dwayne lanes for my Dodge 1500. I never have had an issue that didn't get resolved. Brandon and Meagan are jewels!
I have taken my Jeep to Dwayne Lane's since it was new and I've always gotten excellent customer service. I needed new tires this year. I ordered them on Tuesday and they were installed Thursday.
The Staff is Friendly and Helpful And went out of their way to fit Me in for work on My 3500 Ram
I had an engine light code come on for a 3rd time that another dealership could not resolve, and I was travelling out of state for a week. The Service dept at Dwayne Lane's in Everett was extremely accommodating to my schedule and my car was ready when they said it would be and the light hasn't come back since.
I went in for a oil and filter change and got a vehicle inspection that came along with it, over all very satisfied with the service at Dwayne Lanes in Everett, It was my first time going to them..
Exceptional service
This is the 2nd time I have bought a new car at Dwayne Lane's Chrysler, I have made purchases at other dealers, but this is the only one I have every returned to a 2nd time and I highly recommend them. My Salesman Preston Person was and is by far the best I have had experience with. He is very knowledgeable, no pressure, just information on helping you find what your looking for.
Had a great experience with the purchase and, my service since. 30k miles and each 5k check up service has been fantastic
Carlos, the service technician, was friendly and professional. He made a point to call regularly with service updates. I was extremely frustrated with my Jeep issue and went a little Karen on them—😳 I’m so sorry, guys! john, the service manager, reached out to ask what was going on and how to help. Thank you, Dwayne Lane!
I needed to get 2 of my vehicles oil changes done and the day that I went in was one of the few days that I had available to make it happen. All of the staff was friendly and helpful. Additionally I used their complimentary shuttle service which was a huge help and time saver to have one car being worked on while the shuttle took me to pick up the other car by the time I got back with the other car the first car was already done and the shuttle followed me up to where I needed to drop ...
We had a great experience with both Kyle and Luigi. Amazingly We got our jeep in the expected time and was treated very fairly. We definelty will come back for our next vehicle and have recommended them to our friends!
No pressure, friendly staff, and overall good experience. Nathan was helpful in every process of the buying experience, and all of the staff made me feel comfortable to be at the dealership.
Theyre very friendly .willing to work with you..bought 2 cars from them.
Took it in for express service oil change. Got it done faster than they said it would be done. Recommendations were spot on with what I knew needed to be done.
Reliable and good service.
Naomi and Preston are top notch! I never felt pressured during the buying process. I told them what I wanted and they made it happen. Any and all question got answered.
People are very friendly. Lots of turnover!
Great customer service awesome work truck looks great
I would recommend this location over rairdon in kirkland very friendly and not that bad of a service department
Thank you so much! They got me right in and fixed my car in a day.
Shop lost my key for locking lugnuts. Took 20 minutes for them to go thru all of the keys to find mine. I took my Wrangler in for a rear window warranty. Sounded like everything was going to be covered, had to order a replacement window. No one called me for at least a month. I had to call, my service member doesnt work there anymore, they lost my warranty, dont know if its covered now.
I had a problem come up with my car last minute, I was able to drop it off and have it fixed the next day. I even received a free Brown Bear car wash coupon! Thanks John West 🙂
Very professional & fast service! You can drive in and drive out in under an hour provided the line isn’t long. You might think the cost is high, but so is your time if you want to get it done. Tim
Great service. Honest, fast, couldn't ask for a better experience.
Excellent customer service with a smile!
Service was complete and prompt. This was a routine oil change and inspection. The service writer was thorough and I was completely satisfied with the service.
These guys really know how to treat people. Every staff member was very kind and helpful. Everyone has a smile on their face.
Dealership was professional, clean, and trustworthy. They were not overly pushy and answered all questions appropriately. I would trust working with them again. Thanks Dwayne Lanes!
This is our third vehicle we have purchased from Dwayne Lane in Everett. We love our new/used Jeep Compass! From the start, speaking with Nathan at 5:30pm one evening, taking a test drive, and finally purchasing the Jeep that day. All involved stayed late to complete the transaction. Leslie in Finance was awesome as well.
The people at Dwayne Lane are top tier. Excellent customer service and satisfaction! Look no further for your car solutions! I will only be coming here for my future car needs!
We were looking for a specific vehicle that we could tow behind our RV. Dwayne Lane had what we needed and as repeat customers we had no problems making the purchase. Riley and Luke were very helpful making us feel like old friends.
Bought my 2005 Dodge Durango from Dwayne Lanes and got a great deal. It's been a great vehicle and has been all around the country. I've had all my service done at Dwayne Lanes and it's been great also. I would highly recommend them!
I have been with this dealership for 3 years with my Jeep Wrangler. They are always SUPER friendly and they honestly look for ways to save you money. I appreciate the free coffee with service and the kids playroom while you wait!
Fast friendly service
Always Great service, been going there since 2005. They keep my Durango in top shape.
I got to say that the experience with this dealership was really smooth, stress-free, professional and exciting. Everyone from the maintenance man outside was really helpful. We were undergoing a new experience in our young family with purchasing a new car. Our old vehicle was not reliable and we needed to get it replaced. After getting pre approved online, we went to the dealership on Saturday. We had one of the sales associates jump in and help us out. They helped narrow our search on a Jeep Cherokee which we really liked. The few hours that we spent there flew ...
Good deal and work was done on time .
I recently picked up my V8 Jeep Wrangler a few weeks ago from Dwayne Lane’s. Paul Labance was a great sales rep to work with throughout the entire ordering process. Whenever they were hiccups, although minute, Paul was quick to jump on the tasks to ensure that my ordering process went as smooth as possible. I will surely be back whenever I find the next car that I want to purchase through a Dodge or Jeep dealer!
I think the sales person Rily was very good and she made it work. Best deal I ever got buying a car. Thank You Dwayne Lane and Rily
Ordered a JKU Rubicon, factory order. I did almost everything over e-mail, other then picking up the vehicle. Very good experience, this dealer made everything really easy. Highly recommended!
My 3rd time is a charm experience at Dwayne lanes in Everett was amazing especially because my sales rep Naomi was amazing n my warranty sales rep Darcée were unforgettable i love how great their service was and how much fun they made the purchase for me. Thank you i really appreciate it Naomi.
After purchasing a used JK (from else where, with no key,) they where able to make me a new one after going to 5 other Jeep dealerships.
Great customer service and great prices!The best deals on used cars and trucks in the city of Everett. If your looking for nice new car or truck at a great price,check these guys out!
Kerry and I needed to get a car for me.. we went to two other sleazerships before rolling into DwayneLane. When we got out of the car we were immediately greeted by a smiling face who took our concerns to heart. Naomi saw I wanted the car and she helped make it happen. Hands down the best salesperson I ever met glad we met ya Naomi!
Nice clean drive up area. I was greeted right away with a warm smile.
Have been through the quicklane several times for my RAM 2500. Having had less than honest dealer experiences elsewhere I now pop the hood to check before leaving and every time the oil and filter have been changed as expected. Service takes about an hour.
Very good service
The true test of buying a used car is if the dealership stands by their assessment of the car and their customer service. Isaac, our dealer, did a great job selling us the car and walking us through the process. Even better, when I had to take my car in to be serviced 2 weeks after I bought the car, Dwayne Lane volunteered to pay for the minor fix because I just bought the car. That, to me, is true customer service and definitely earns my trust.
They we're very good at getting my appointment. The service department all did all the work on time and took good care my car and me. Thank you.
I had a minor scheduling problem with an appointment for an oil change. I contacted the service manager,John West just to make him aware and he immediately took my truck in for the oil change which I did not expect. I'm sure that he may not be able to do this for everyone but i appreciate that he did in my case. I bought my truck in Arizona and have had three occasions to use this shop and am pleased with the service I have received even though I did not buy the truck here.
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